Legal

PRIVACY POLICY

Joint Carbide is committed to protecting your personal information and your right to privacy.

Effective Date: January 1, 2025 Last Updated: January 1, 2025

This Privacy Policy describes how Joint Carbide Group (including Zigong Joint Carbide Co., Ltd., Zigong Kingtools Co., Ltd., Chengdu Joint Carbide Co., Ltd., Ganzhou Joint Carbide Co., Ltd., Ganzhou Jinshi Alloy Material Co., Ltd., and Hainan Joint Carbide Co., Ltd., collectively referred to as "Joint Carbide", "we", "us", or "our") collects, uses, and protects the personal information you provide when visiting our website or engaging with us for business purposes. Please read this policy carefully to understand our practices.

01

INFORMATION WE COLLECT

We may collect the following types of information when you interact with us:

Personal Identification

  • Full name and job title
  • Business email address
  • Phone and fax numbers
  • Mailing and billing address

Business Information

  • Company name and industry
  • Product inquiry and order details
  • Purchase history and preferences
  • Technical specifications requested

Website Usage Data

  • IP address and browser type
  • Pages visited and time spent
  • Referring URLs and search terms
  • Device and operating system

Communications

  • Inquiry and quote request content
  • Email correspondence records
  • Trade show or event interactions
  • Customer feedback and reviews
02

HOW WE USE YOUR INFORMATION

We use the information we collect for the following legitimate business purposes:

  • Processing Inquiries & Quotations: To respond to product inquiries, prepare quotations for carbide burrs, carbide grit, carbide rods, hardfacing materials, wear parts, and related products.
  • Order Fulfillment: To process, confirm, and fulfill purchase orders, arrange shipment, and provide after-sales support.
  • Business Communication: To communicate with you about your account, orders, product updates, and technical specifications.
  • Marketing & Promotions: To send product catalogues, new product announcements, industry news, and promotional materials -- only with your consent or where permitted by applicable law.
  • Website Improvement: To analyze how visitors use our website, improve user experience, and optimize content for our B2B audience.
  • Legal Compliance: To comply with applicable laws, export control regulations, customs requirements, and other legal obligations related to international trade.
03

SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Group Entities Within the Joint Carbide Group of companies (Zigong, Chengdu, Ganzhou, and Hainan entities) for internal operational and business coordination purposes.
Service Providers Trusted third-party logistics providers, freight forwarders, payment processors, and IT service vendors who assist in delivering our services, under strict confidentiality obligations.
Legal Requirements When required by law, court order, customs authorities, export control regulations, or other governmental bodies in China or the destination country.
Business Transfers In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
04

COOKIES & TRACKING

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

Essential Cookies

Required for core website functionality, security, and navigation. Cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our site (e.g., Google Analytics). Can be opted out.

Marketing Cookies

Used to deliver relevant product information and track campaign effectiveness. Requires consent.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

05

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted via our website
  • Access controls limiting data access to authorized personnel only
  • Regular security assessments and system monitoring
  • Secure storage of business records and customer data

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and exercise caution when sharing sensitive information online.

06

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Active Business Relationships: For the duration of our business relationship and a reasonable period thereafter for follow-up or repeat orders.
  • Legal & Compliance Records: Trade documents, invoices, and customs records are retained as required by Chinese law and applicable international trade regulations (typically 5-10 years).
  • Marketing Data: Until you withdraw consent or request deletion.
07

INTERNATIONAL DATA TRANSFERS

As a global B2B manufacturer headquartered in China with customers across more than 20 industries worldwide, your information may be transferred to and processed in countries other than your country of residence, including China.

We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws, including implementing standard contractual clauses or relying on other lawful transfer mechanisms where required.

08

YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right of Access Request a copy of the personal data we hold about you.
Right of Rectification Request correction of inaccurate or incomplete information.
Right of Erasure Request deletion of your personal data, subject to legal retention requirements.
Right to Object Object to processing of your data for marketing or profiling purposes.
Right to Withdraw Consent Withdraw consent at any time where processing is based on consent.
Right to Portability Receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within a reasonable timeframe in accordance with applicable law.

09

THIRD-PARTY LINKS

Our website may contain links to third-party websites, trade platforms (e.g., Alibaba, Made-in-China), or partner sites. We are not responsible for the privacy practices of those external sites and encourage you to review their respective privacy policies before submitting any personal information.

10

CHILDREN'S PRIVACY

Our website and services are intended exclusively for B2B business use by professionals and companies. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

PRIVACY QUESTIONS?

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our data privacy team:

Company: Joint Carbide Group
Location: Zigong, Sichuan, China
Email: info@jointcarbide.com
Contact Us

This Privacy Policy is governed by the laws of the People's Republic of China, including the Personal Information Protection Law (PIPL) and applicable international data protection regulations. Any disputes shall be resolved in accordance with applicable law.